SMS requests: budget, quiet hours and opt-out

SMS is billed per message because carrier costs differ per country, so it is not included in any plan, it is pay-as-you-go, and top-ups are available on every plan. Under Settings → Plan & usage → SMS top-ups you see your top-up balance, roughly how many messages that buys and the per-country rate. Top-ups credit instantly through a secure payment and never expire.

No balance? Review requests automatically continue by email, they don't fail.

We only text contacts with a lawful basis, and we store the source and timestamp of that consent on the contact. On top of that a frequency guard applies: one customer receives at most one message per 24 hours, and review requests have a 7-day cooldown. Anyone who already reviewed you is skipped automatically.

Nothing is sent outside 09:00–20:00 in the recipient's country. Messages queue automatically for the next allowed slot.

Every first message includes *Reply STOP to unsubscribe*. A STOP reply suppresses that number permanently and account-wide, across requests and campaigns. Opt-outs are per business: a customer who opts out with you stays reachable for other RecensioAI users.

Sending high volumes in the United States? Carrier (10DLC) registration may be required, contact us and we'll arrange it with you.