Point of sale
Sale closed → review request
RecensioAI integrates with Lightspeed
RecensioAI integrates with Lightspeed. In Lightspeed X-Series you add one webhook on the sale.update event. When you close a sale with a customer attached, we receive that customer and the review request goes out after the delay you set.
How RecensioAI connects to Lightspeed
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
Lightspeed documentationWhat gets automated
- Closed sale with a customer attached becomes a contact
- Review request by email or SMS, at the moment you choose
- The customer lands on your own review page and picks Google or private feedback
- AI drafts the reply to the review in the customer's own language
Setting up Lightspeed
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
In Lightspeed (X-Series) open Setup → Apps & Add-ons → Webhooks → Add webhook.
- 3
Choose the event "sale.update" and paste our link in the URL field. Save.
- 4
Ring up one test sale with your own email as the customer, then press Test here.
- 5
Tip: only sales with a customer attached can become a contact — ask for the email at the till.
From Lightspeed to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set, never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Lightspeed integration
- Which Lightspeed version is supported?
- X-Series has a webhook screen you can set up yourself. On another Lightspeed version we connect through Zapier, or we set it up with you during onboarding.
- Why do some sales not trigger a request?
- Only sales with a customer attached carry an email address or mobile number. Ask for it at the till, that is the only change to your routine.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.