Salon & wellness
Appointment completed → review request
RecensioAI integrates with Fresha
RecensioAI integrates with Fresha. In Fresha you add a webhook for completed appointments under Settings → Integrations → Webhooks. Every finished treatment sends the client to us, so the request arrives while the visit is still fresh.
How RecensioAI connects to Fresha
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
What gets automated
- Completed treatment becomes a contact
- Review request by email or SMS, at the moment you choose
- Staff mentioned by name are recognised in the review
- AI drafts the reply to the review in the customer's own language
Setting up Fresha
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
In Fresha open Settings → Integrations → Webhooks.
- 3
Add a webhook for completed appointments and paste our link. Save.
- 4
Finish one test appointment on your own name, then press Test here.
From Fresha to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set, never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Fresha integration
- Can I see which staff member gets a review?
- Yes. When a staff member is mentioned by name in a review, you see it on the Sentiment page in your dashboard.
- Does a regular client get asked every visit?
- No. There is a cooldown per customer, so nobody is asked again after every single visit.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.